Return Policy

1 Goods that cannot be returned

Not all of our goods are able to be returned for various reasons. Goods which are:

• Made to your specifications

• Clearly personalized for you,

• Newspapers, magazines, periodicals and books

Cannot be returned. However you can still get a refund if the goods were defective in some way (see our section on ‘defective goods’ below).

[This list is based on section 42(2) of the Electronic Communications and Transactions Act no. 25 of 2002 and ignores section 16 of the Consumer Protection Act no. 68 of 2008 as we have assumed all sales will be online. Delete this section if you do not supply goods.]

After the [7 day] period you can only get a refund if the goods or services were defective.

3 Goods that were damaged on delivery

Goods that are damaged on delivery are considered to be ‘defective goods’ and the same procedure for returning them applies. See how to do that below.

5 Defective goods or services

Before you return any goods or services please be sure that they really are defective. A defect is an important imperfection or failure in a good or service which causes the good or service to be less than an ordinary person would expect from the good or service.

• Damage due to you using the goods incorrectly or contrary to what is set out in the instructions

• Damage as a result of unauthorized changes to the goods,

• Damage due to negligence or failure to care for the goods. See wash care instructions on all garments.

* If you receive any goods which are defective then you can return them within 10 days of receiving your parcel. No returns will be refunded if goods are damaged or worn and must have the original swing tag attached .

If you need to return goods then please:

• Contact us first to obtain a return reference number so we know you are returning the goods,

• Package the products as safely and securely as you can with as much of the original packaging as you may still have and include all accessories that you received,

• Mark your return reference number on the returned goods.

We will contact you to set out precisely how we will pick up the goods you received.

If the goods are not defective we can charge a reasonable fee for the delivery back to us. We will not charge a fee if the goods were defective.

8 Refunds

You can decide if you want a replacement garment or product to be refunded. If you choose to be refunded then we will refund your purchase using the same method you used to buy the goods using the Netcash payment platform although all refunds must be processing into a bank account and cannot be made in cash.